Essay: The Myth of Middle Management

The redundancy of middle management seems to be a popular topic in business management literature these days. Similar to increased discussion around the dwindling middle class in today’s society, scholars and business leaders are beginning to more fully recognize the...

To Tip or Not to Tip? Depends, Really.

I have written way too much lately about inflation, the economy, wages and the grim realities of wrestling employment in our industry back to normalcy. As we continue to navigate a climate where the effects of the pandemic are still bringing very real challenges, we...

Innovate or Die: The Cost of Arrogant Cultures

Peter Drucker famously wrote “innovate or die.” Firms that do not look to the future while leading the present are very likely to slide into obsolescence. In our practice, we have our share of clients that are leaders in their space, yet look to us for strategic...