AI Won’t Fix a Bad Foodservice Strategy

Artificial intelligence has become the foodservice industry’s newest answer to nearly every question. How can operators reduce labor? AI. How can manufacturers improve forecasting? AI. How can restaurants personalize marketing, develop menus or manage inventory? AI....

Foodservice May Be Misreading the Protein Opportunity

Protein is everywhere. Restaurants are adding protein bowls, beverages are promising protein boosts and manufacturers are reformulating products to place a larger number on the label. The industry has largely concluded that consumers want more protein. That may be...

When Did 20% Become the Minimum Tip?

  A colleague and I recently found ourselves in a surprisingly lively debate over what seemed like a simple question: When did 20% become the minimum expected tip? Neither of us was arguing against tipping. In fact, we both tip generously. What we couldn’t...