Satisfying Customers during a Labor Shortage

Customers are dissatisfied. This is true in the foodservice industry, but rest assured, you are not alone. The American Customer Satisfaction Index, a broad measure of US customer sentiment across a number of industries, reported a slight improvement in satisfaction...

The Future of Fast Food is…Adaptable

  In 2020, there was a lot of discussion regarding the future of fast food. According to the coverage, that future was contactless, take-out only, and focused on third-party delivery. App-based delivery had been growing at twice the rate of the restaurant...

In a Time of Inflation, How is Foodservice Affected?

Earlier this year, Foodservice IP published blog posts about how rising fuel prices would affect foodservice. We even covered some creative approaches to the issue, such as how Sheetz used fuel discounts to drive foodservice business.   In mid October, the Department...

Is College Dining Officially Back?

This fall may finally represent the “return to normal” for colleges and universities, including foodservice operators on campus. That “normal”, however, will look quite different from the fall 2019 semester. Higher education foodservice operators face a number of...